• Vape Nairobi Kenya is dedicated to helping Kenya transition to cleaner and safer solutions. We strongly advocate for (low or no tobacco use) and are committed to providing alternatives that support this mission.

Terms & Conditions – Vape Nairobi Kenya

Welcome to Vape Nairobi Kenya. These Terms and Conditions govern your use of our website, products, and services. By accessing or purchasing from Vape Nairobi Kenya, you agree to comply with these Terms in full.

1. Age Restriction & Compliance

All products sold by Vape Nairobi Kenya are strictly intended for individuals aged 21 years and above. By placing an order, creating an account, or using our products, you legally confirm that you meet this age requirement.

We reserve the right to request valid government-issued identification at any point to verify age. Any misrepresentation of age will result in immediate cancellation of the order without refund and may be reported to the relevant authorities.

2. Return, Refund & Replacement Policy

  • Non-Returnable Products: For hygiene, health, and safety reasons, any product with a broken or removed seal is non-returnable and non-refundable.
  • Defective on Arrival (DOA) Products: If a product is found to be faulty at the time of delivery, our delivery personnel will replace it on the spot at no extra cost. This applies only if the defect is reported immediately upon delivery.
  • Inspection Upon Delivery: Customers are required to inspect all items at the time of delivery. Once the delivery team departs, Vape Nairobi Kenya will not be responsible for physical damages or missing items reported later.

3. Use of Products

Our products are intended solely for responsible adult use. Vape Nairobi Kenya does not condone or promote underage vaping, illegal distribution, or misuse of vaping devices.

By purchasing from us, you agree to use our products in accordance with all applicable Kenyan laws and regulations.

4. Health & Safety Disclaimer

Vaping products may contain nicotine, which is an addictive substance. Individuals with health concerns, pregnant or breastfeeding women, and those with pre-existing medical conditions should consult a doctor before use.

Vape Nairobi Kenya shall not be held liable for any health issues, injuries, or damages arising from misuse, negligence, or failure to follow usage instructions.

5. Our Commitment & Mission

Vape Nairobi Kenya is committed to providing authentic, high-quality vaping products as a safer alternative to smoking. We support Kenya’s transition to low or no tobacco use through responsible product distribution and education.

6. Contact & Support

For questions, complaints, or further clarification regarding these Terms & Conditions, please contact our customer service:

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By continuing to use our website and products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.